Objective

To showcase my knowledge and skill set in business related field and/or customer service with the opportunity to successfully thrive and grow within the company

 

Profile

Motivated, skillful and driven professional with over 10 successful years in the customer service business related fields. First rate communication over the phone with clients in all business aspects.  The ability to work in quota and goal oriented environment while multi-tasking.  Successfully proven track record of achieving high customer service and exceeding company goals.

 

Skills Summary

·   Customer Service ·   Communication ·   Written Correspondence ·   Microsoft Office

·   Troubleshooting ·   Accounting ·   Collections ·   Payment Processing

·   Insurance Billing ·   Criminal Justice ·   Real Estate ·   Team Leader ·   Excel Spreadsheets

Education

        Prairie View A&M UniversityBS: Criminal JusticePrairie View, TX

 

Service Master Inc.

Customer Retention Specialist                             2013-2014

Processing, sevice request and customer inquiries

Providing necessary resolution to retain customers

Documenting customers accounts to ensure delivery of proper services

Overcoming objections and providing options to inprove customer company relationship

 

 

ADT Security Services

Emergency Dispatch Operator                             2010-2012

Handling alarm dispatches, sevice request and customer inquiries

Placing necessary outgoing calls to verify an alarm

Properly documenting alarm handling procedures

Completing alarm processing in accordance with departmental procedures

 

First American Real Estate 2007-2008

General Clerk II

Answered incoming calls from Chase home owners regarding property taxes

Accomplished in processing work orders to complete property tax billing

Managed property tax information for homeowners escrow accounts

Collected on past due accounts increasing company profits

Provided first- rate information to customers on loans/property tax

Updating/Proofreading Excel Spreadsheets

 

Protection One2006-2007

Dispatcher II

Monitored and dispatched high profile corporate alarm services and residential alarm services

Provided light troubleshooting to customers

Handled inbound and outbound calls from Protection One clients

Trained new employees on company policy and procedure

 

SPRINT

Business Service Specialist II2003-2006

Handled inbound and outbound calls regarding customer accounts

Effective collection on delinquent account

Supplied technical and troubleshooting support for Sprint devices and equipment